Outsourced SOCs and MDR services – Mind the MDR expectation gap

There are many benefits to leveraging such a service, but providers often operate quietly in the background and give their clients limited insights into just how effectively their services are running. Instead, they usually present abstract KPIs in a manner that can result in false confidence in the service’s effectiveness.

Our experience has shown us that these critical services are frequently misconfigured and do not operate as desired. The broader business impact is that the investment is, essentially, under optimised. In terms of risk management, however, an organisation’s cyber risk significantly increases, and it is presented with an additional, unmanaged level of risk. This could occur for many reasons:  

• If unmanaged, a natural shift in the client’s technology landscape could result in a misalignment between the business requirements and the service that was procured.
• A de-prioritisation of existing clients may result in an accumulation of technical debt that fails to bring the benefits that the service originally promised.
• A comparison can be drawn between other business models in which the focus is growth. Once a subscription is secured, there is a gradual drop in the level of service as the financial incentive to provide continued value to the client is reduced.
• The role of legacy MDR infrastructure must not be overlooked. A key part of these procured services is often the introduction of bridging infrastructure that provides mechanisms for supporting the delivery of the services. As with any other technology, mismanagement of this technology can lead to the growth of technical debt.
• A failure to operationalise and contextualise threat intelligence effectively within a SOC provider could mean appropriate alerts are not generated in response to the emerging threats.

Our team regularly needs to provide forensics and incident response assistance where a third party is already providing an MDR service, and the service provider has either not detected a threat or failed to respond appropriately to one. This is something we have coined the “MDR expectation gap.” This expectation grows over time as the ongoing service decay continues to impact the coverage, and thus increase the risk facing the business.

At Thomas Murray, we recognise the importance of addressing the expectation gap as well as optimising the significant investment organisations make in these external services.

We have developed a service that provides insights into this critical area by leveraging our experiences of:

• working for large SOC/MDR providers;
• working with incident responders on hundreds of incidents; and
• working as threat intelligence leads and CISOs.

We enable clients to identify and address issues in a proactive manner, for example before a breach occurs.

Thomas Murray’s approach allows us to:

• Test the deployment of MDR and SOC services by ensuring the collection and aggregation of logs from critical sources across the monitored environment.
• Validate the response and effectiveness of the operational elements of an SOC and/or outsourced service by systematically triggering alerts.
• Work in conjunction with an internal team and provide targeted education for SOC teams to improve their detection capabilities, allowing for a refinement of their alerting mechanisms and optimise processes.
• Optimise the client’s investment in the SOC/MDR service and ensure contractual SLAs are being met.

The combination of our experience, technical insights, and wider industry knowledge combine to form the basis of our SOC testing and validation services. It is, however, our focus on threat intelligence that makes this service so valuable and unique.

It has never been more important to test existing SOC and MDR services. Adopting a robust testing approach will ensure the accuracy and effectiveness of this critical service area. At Thomas Murray, we accurately simulate both common and industry-specific threat actors in a manner that is aligned to the client’s risk appetite.